Keeping Our Customers Safe

UPDATED:  September 25, 2020
Following the governor’s executive order today, our restaurant and bar can operate without capacity limitations. We are operating at a limited capacity greater than 50% but less than the 100% allowed. The owners of the Palm Pavilion take the safety of our staff and guests seriously. Our management team and staff are required to wear masks at all times and will continue to do so even if a mask mandate is lifted. See very below for our safety and cleanliness procedures.
 
Visit our hostess stand to check in for the restaurant. Bar guests can walk directly to the bar to be seated.  Our live music has returned Thursday to Sundays. 


Beginning Wednesday, June 24, 2020, at 5:00 PM by order of the Pinellas County Board of Commissioners,
guests of the Palm Pavilion must wear face coverings in all indoor areas unless seatedCustomers can remove their face coverings while seated in the dining room. 

Guests are encouraged to bring their mask, however, a limited number of disposable masks will be available. The Palm Shoppe offers Palm signature masks for purchase.

We are offering our regular menu for dining inside or outside on our deck and as To-Go service.  We now offer contactless menus for adults, children and bar.  Using your smartphone, scan our posted QR codes to access and view our menus online.

As before, no reservations; first-come, first serve. Because we are a popular destination, we know that wait times may grow as a result of these changes. We apologize in advance for any inconvenience.

To-Go orders can be placed by calling 727-446-2642 between 11:00 a.m. and 9:00 p.m. Those desiring not to wait for a seat in the restaurant, can place To-Go orders in the Palm Shoppe.  Ask the clerk for a disposable paper menu or use the posted QR codes to access the menu.

We want you to feel confident when visiting the Palm Pavilion. See the measures we’ve taken below.

To each of our customers near or far, and for your affection of the greater Clearwater community, we say thank you for your continued patronage.

UPDATED:  May 8, 2020
Social Distancing House Rules Now in Place for Our Guests
The following House Rules continue to also apply:

  1. We are asking everyone to adhere to CDC Guidelines and maintain a 6-foot separation between groups. Let’s just stick to head nods for now instead of high-fives.

  2. If you have had a fever or illness in the last two weeks, please come back and see us soon!

  3. Tables have been strategically placed. We ask that you don’t move tables/chairs.

  4. Groups of more than 10 people are allowed. However, you will not be able to sit together due to our limited capacity and socially distanced tables.
  5. We want everyone to get The Palm experience back in their lives as much as you do. We anticipate having longer wait times, and we ask that you are courteous and mindful with your dining time.

  6. Please be patient with these rules as we adjust to this “new normal”. However, we will insist on your cooperation with these new ru

Social Distancing Now in Place

 In response to a previous Executive Order by the Governor of Florida, the Palm Pavilion made the following adjustments:
 
  • Our seating capacity has been reduced. To accommodate this, we have removed a large number of our tables, chairs and barstools. The remaining seating has been carefully spaced apart as required.  
  • Only employees can move tables to assure we can adhere to the order. 

Keeping Our Customers Safe

The Palm Pavilion, now in its 94th year, exists because of you – our customers, our dedicated staff and management. We have weathered a number of storms over the years and now add COVID-19 (coronavirus) to the list.

We’ve been doing all the things necessary to keep our customers and staff safe and healthy. This includes our restaurant and bar staff wearing a face covering while on duty and while directly or indirectly preparing food or beverage, or serving food or beverage, or having customer contact, whether the customers are inside or outside.

We continue to closely monitor and follow the guidance provided by our governor, and federal, state and local agencies including the CDC and other health organizations. Many weeks ago, we activated a number of procedures as well as reinforced to our team members the CDC’s preventative measures (see below).

Every day our team makes a commitment to safety:

  • Prior to the start of each shift, each staff member is being screened as per government regulated procedures. Those in non-compliance must leave the premises immediately. Any employee who is sick or appears to be sick at any time will be removed.

Every day our team makes a commitment to cleanliness:

  • Increasing not only the frequency but the extent of our cleaning practices as it relates to wiping down tables, chairs and  barstools.
  • Using disposable paper menus or posted QR codes allowing guests to access and view our menus (adult, children and bar) online on their smartphone.
  • Cleaning commonly used areas more often, including cashier stations, credit card terminals, food service and bar counters, and dining, entry and waiting areas.
  • Sanitizing restrooms more frequently while restocking soap, paper towels and hand sanitizer.
  • Adding extra hand sanitizer at cashier stations and food service and bar counters.
  • Requiring our staff to wash their hands more often and to dry them with paper towels.
  • Plus taking other precautions related to each employee’s specific job function.
  • And as always, following best practices for safe food handling.

If you see an area of concern while here, please let one of our managers know immediately.

Centers for Disease Control and Prevention

For those that are traveling, please follow these important recommendations:

  • Do not travel if you are sick.
  • Those at high risk should avoid large groups of people as much as possible. This includes gatherings such as concert venues, conventions, church services, sporting events, and crowded social events. People at high risk should also avoid cruise travel and non-essential air travel.
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. 
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are ill.
  • Cover your mouth and nose with a tissue when you cough or sneeze and throw it away. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
  • If you feel well, it is not necessary to wear a facemask. Facemasks are most effective when used by people who are already ill to prevent them from spreading viruses and other germs.
For other Helpful Info from the CDC, click here. CDC measures are detailed here.
 

 

UPDATED:  March 25, 2020
 

Effective March 23rd, we temporarily closed the Palm Pavilion Beachside Grill & Bar due to COVID-19.

This has been one of the most difficult decisions the Hamilton family – my three brothers and I – has ever made.

What has weighed most heavily on us has been the well-being, health and safety of our employees. We employ more than 100 full and part-time servers, bus boys, servers, cooks, hostesses, bartenders and managers. We know each one by name and because some have been with us for awhile, we know their stories, too. They are the heart and soul of our operation … the faces behind our customers’ experiences. 

We are their livelihood – the source of their rent checks, car payments, groceries, car insurance, daycare and more. As I write this, it’s difficult to know what their future holds. We feel completely helpless as we sit and wait to move through the cloud of uncertainty created by COVID-19. As much as possible, if our employees want to come back and work at the The Palm once this is all over, we will have a place for each and every one of you.

As soon as our state and local governments give us the all clear, we’ll let everyone our know our status by posting here and on social media and will send an email to everyone on our list.

If you didn’t receive an email from us (Sandi Beech) on March 13, 2020, feel free to sign up on our website. (It’s a pop-up window).

If you have any questions, we will be monitoring our emails regularly once everything is shut down.

Please take care – stay home, follow the CDC guidelines and be safe. 

We anxiously await COVID-19 being in our rearview mirror and life returning to the new normal.

Ken Hamilton, President
Palm Pavilion 

UPDATED:  March 18, 2020

In a letter dated March 18, 2020 from the Pinellas County’s Sheriff, Sheriff Bob Gualtieri advised Pinellas County beaches are open but asks that CDC measures be followed.
UPDATED:  March 25, 2020
 

Effective March 23rd, we temporarily closed the Palm Pavilion Beachside Grill & Bar due to COVID-19.

This has been one of the most difficult decisions the Hamilton family – my three brothers and I – has ever made.

What has weighed most heavily on us has been the well-being, health and safety of our employees. We employ more than 100 full and part-time servers, bus boys, servers, cooks, hostesses, bartenders and managers. We know each one by name and because some have been with us for awhile, we know their stories, too. They are the heart and soul of our operation … the faces behind our customers’ experiences. 

We are their livelihood – the source of their rent checks, car payments, groceries, car insurance, daycare and more. As I write this, it’s difficult to know what their future holds. We feel completely helpless as we sit and wait to move through the cloud of uncertainty created by COVID-19. As much as possible, if our employees want to come back and work at the The Palm once this is all over, we will have a place for each and every one of you.

As soon as our state and local governments give us the all clear, we’ll let everyone our know our status by posting here and on social media and will send an email to everyone on our list.

If you didn’t receive an email from us (Sandi Beech) on March 13, 2020, feel free to sign up on our website. (It’s a pop-up window).

If you have any questions, we will be monitoring our emails regularly once everything is shut down.

Please take care – stay home, follow the CDC guidelines and be safe. 

We anxiously await COVID-19 being in our rearview mirror and life returning to the new normal.

Ken Hamilton, President
Palm Pavilion 

UPDATED:  March 18, 2020

In a letter dated March 18, 2020 from the Pinellas County’s Sheriff, Sheriff Bob Gualtieri advised Pinellas County beaches are open but asks that CDC measures be followed.

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